Welcome to POMFGEN FORMULATIONS PRIVATE LIMITED. We value your business and are committed to providing a smooth and transparent shipping and delivery experience. Please read the following policy to understand how we handle order shipments and deliveries.

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.

• Processing Time: Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Timelines

• Standard Shipping: Estimated delivery within 5–7 business days after dispatch.

• Expedited Shipping: Estimated delivery within 2–4 business days after dispatch. Available on select products and locations.

• Shipping Partners: We use reliable courier and logistics partners to ensure timely and safe delivery of your order.

3. Shipping Charges

• Domestic Shipping: Shipping charges are calculated at checkout and may vary depending on weight, size, and destination.

• Free Shipping: Orders above a certain value, as specified on our website, may be eligible for free shipping.

4. Delivery Details

• Delivery Address: Please ensure that your shipping address and contact information are accurate and complete. We are not responsible for delays or lost orders due to incorrect addresses.

• Delivery Attempts: Our courier partners will attempt to deliver the order to the provided address. If delivery is unsuccessful after multiple attempts, the order may be returned to us.

• Tracking Orders: After dispatch, customers will receive an email/SMS with shipment tracking details. You can track your order using the provided tracking number.

5. Delivery Areas

• Serviceable Locations: We deliver across most locations in India. If your location is not serviceable, you will be notified at the time of order or before shipping.

• International Shipping: Currently, we do not offer international shipping.

6. Delays & Exceptions

• While we strive to deliver within stated timelines, delays may occur due to unforeseen circumstances (natural disasters, strikes, or courier delays). In such cases, we will keep you informed and work to resolve the issue at the earliest.

7. Receiving Your Order

• Inspection: Please inspect your package upon receipt. If the packaging appears damaged or tampered with, please refuse delivery or contact our customer support immediately.

• Acknowledgement: Signing the delivery receipt confirms that the package was received in good condition.

8. Contact Us

For any shipping or delivery-related queries, please contact our customer support team:

• Email: pomfgen@gmail.com

• Phone: +91 95193 22292 

• Address: Pomfgen Formulations Private Limited Landmark Near Takiya Chown (In Front Of Dr. Sharma Village Burari New Delhi 110084 India

This policy is subject to change without prior notice. Please refer to our website for the most current version.